Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        SMS Delivery Delays to Movistar Network in Mexico Via Subset of Shortcodes

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays when sending messages to Movistar Network in Mexico via subset of short codes. This incident has been resolved.
        Posted Jul 12, 2024 - 09:43 PDT

        Update

        We keep observing recovery in SMS delivery delays when sending messages to Movistar Network in Mexico via subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 12, 2024 - 08:20 PDT

        Monitoring

        We are observing recovery in SMS delivery delays when sending messages to Movistar Network in Mexico via subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 12, 2024 - 06:45 PDT

        Update

        We keep experiencing SMS delivery delays when sending messages to Movistar Network in Mexico via subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Jul 12, 2024 - 06:23 PDT

        Update

        We are experiencing SMS delivery delays when sending messages to Movistar Network in Mexico via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 12, 2024 - 04:25 PDT

        Investigating

        We are experiencing SMS delivery delays when sending messages to Movistar Network in Mexico via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
        Posted Jul 12, 2024 - 03:27 PDT

        Update

        We are observing recovery in SMS delivery delays when sending messages to Movistar Network in Mexico Via Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 12, 2024 - 01:34 PDT

        Monitoring

        We are observing recovery in SMS delivery delays when sending messages to Movistar Network in Mexico Via Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 11, 2024 - 23:46 PDT

        Update

        We are still experiencing SMS delivery delays when sending messages to the Movistar Network in Mexico via subset of shortcodes. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 11, 2024 - 04:37 PDT

        Update

        We are still experiencing SMS delivery delays when sending messages to the Movistar Network in Mexico via subset of shortcodes. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 10, 2024 - 04:42 PDT

        Update

        We are still experiencing SMS delivery delays when sending messages to the Movistar Network in Mexico via subset of shortcodes. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted Jul 09, 2024 - 12:50 PDT

        Update

        We are experiencing SMS delivery delays when sending messages to Movistar Network in Mexico via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Jul 09, 2024 - 04:52 PDT

        Update

        We are experiencing SMS delivery delays when sending messages to Movistar Network in Mexico via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Jul 09, 2024 - 01:04 PDT

        Update

        We continue to experience SMS delivery delays when sending messages to Movistar Network in Mexico via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 08, 2024 - 23:13 PDT

        Update

        We are experiencing SMS delivery delays when sending messages to Movistar Network in Mexico via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jul 08, 2024 - 22:20 PDT

        Investigating

        We are experiencing SMS delivery delays when sending messages to Movistar Network in Mexico via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jul 08, 2024 - 22:11 PDT
        This incident affected: CARRIER NETWORK (SMS Short Code, North America).
        ← Current Status Powered by Atlassian Statuspage