Payment Balance Not Appearing in User Console

Incident Report for Twilio

Resolved

We are no longer seeing missing payment balance on the account. The Incident is Resolved.

Posted Oct 12, 2022 - 06:37 PDT

Monitoring

We are observing recovery for the issue with payment balances not appearing for a subset of customers. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Oct 12, 2022 - 06:07 PDT

Update

We are continuing to investigate the issue with payment balances not appearing. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Oct 11, 2022 - 22:23 PDT

Update

We are continuing to investigate the issue with payment balances not appearing. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 11, 2022 - 18:23 PDT

Update

We are continuing to investigate the issue with payment balances not appearing. We expect to provide another update in 2 hour or as soon as more information becomes available

Posted Oct 11, 2022 - 16:23 PDT

Update

We are investigating an issue with payment balances not appearing. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Oct 11, 2022 - 15:24 PDT

Investigating

Our monitoring systems have detected a potential issue with payments record not appearing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 11, 2022 - 14:50 PDT

This incident affected: DEVELOPER TOOLS (Console) and TWILIO PLATFORM (Billing).