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        MMS Delivery Failures to Multiple Networks in the U.S. Over Subset of Long Codes

        Incident Report for Twilio

        Resolved

        We are no longer experiencing MMS delivery failures when sending to multiple networks in the US over a subset of longcodes. This incident has been resolved.
        Posted May 05, 2023 - 14:41 PDT

        Update

        We are observing successful MMS delivery to multiple networks in the U.S. over a subset of long codes. We are continuing to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted May 05, 2023 - 13:41 PDT

        Monitoring

        We are observing successful MMS delivery to multiple networks in the U.S. over a subset of long codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted May 05, 2023 - 11:42 PDT

        Update

        We continue to experience MMS delivery failures when sending messages to multiple networks in the U.S. over subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted May 05, 2023 - 07:01 PDT

        Update

        We continue to experience MMS delivery failures when sending messages to multiple networks in the US over subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted May 05, 2023 - 03:01 PDT

        Update

        We continue to experience MMS delivery failures when sending messages to multiple networks in the US over subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted May 05, 2023 - 01:01 PDT

        Investigating

        We are experiencing potential MMS delivery failures when sending to multiple networks in the US over subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted May 05, 2023 - 00:01 PDT
        This incident affected: CARRIER NETWORK (MMS Long Code, North America).