SMS Delivery Report Delays When Sending SMS to AT&T Network in Mexico From Short Codes 334-050

Incident Report for Twilio

Resolved

We are no longer experiencing delays in receiving message delivery reports when sending SMS to AT&T network in Mexico from short codes 334-050. This incident has been resolved.

Posted Nov 04, 2023 - 17:51 PDT

Monitoring

We are observing recovery in receiving message delivery reports when sending SMS to AT&T network in Mexico from short codes 334-050. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 04, 2023 - 15:57 PDT

Update

We are continuing to experience delays in receiving message delivery reports when sending SMS to AT&T network in Mexico from short codes 334-050. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 04, 2023 - 14:11 PDT

Update

We are continuing to experience delays in receiving message delivery reports when sending SMS to AT&T network in Mexico from short codes 334-050. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 04, 2023 - 12:10 PDT

Investigating

We are experiencing delays in receiving message delivery reports when sending to to AT&T network in Mexico from short codes 334-050. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 04, 2023 - 11:12 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).