SMS Delivery Delays to Softbank Japan Over a Subset of Pre-registered Sender Ids

Incident Report for Twilio

Resolved

The incident causing SMS delivery delays when sending messages to Softbank, Japan has been resolved, except for a small number of customers. We are closing this incident and will reach out to these customers individually for further follow-ups.

Posted Mar 17, 2022 - 18:18 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Softbank, Japan over a subset of pre-registered sender Ids. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 17, 2022 - 18:11 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).