The issue affecting outbound call quality to a subset of Indonesian phone numbers has been resolved, and the service is functioning normally at this time.
Posted Jan 05, 2024 - 14:38 PST
Monitoring
We have started seeing recovery on outbound call quality issues to a subset of Indonesian phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Jan 05, 2024 - 12:42 PST
Update
We are observing a subset of outbound call quality issues to Indonesian phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Jan 05, 2024 - 11:42 PST
Investigating
Our monitoring systems have detected a potential issue with call quality to numbers in Indonesia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Jan 05, 2024 - 11:03 PST
This incident affected: CARRIER NETWORK (Voice, APAC).
