The issue with Flex that causes the Phone Number's Voice URL to be overridden unintentionally when registering the same number with Flex to add messaging has been fixed. This incident has been resolved.
Posted Jun 16, 2021 - 22:53 PDT
Update
Our engineers have identified the issue with Flex that causes the Phone Number's Voice URL to be overridden unintentionally when registering the same number with Flex to add messaging. The team is actively working on a fix. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Jun 16, 2021 - 20:07 PDT
Update
Our engineers have identified the issue with Flex that causes the Phone Number's Voice URL to be overridden unintentionally. The team is actively working on a fix. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Jun 16, 2021 - 18:07 PDT
Identified
Our engineers have identified the issue with Flex that causes the Phone Number's Voice URL to be overridden unintentionally. The team is working on a fix. We will provide another update in one hour or as soon as more information becomes available.
Posted Jun 16, 2021 - 17:07 PDT
Update
Our engineers continue to investigate an issue with Flex phone number registrations to the Proxy product from the Twilio console that causes the Phone Number's Voice URL to be overridden unintentionally. A workaround is to use the REST API to reset the Voice URL. We will provide another update in one hour or as soon as more information becomes available.
Posted Jun 16, 2021 - 16:07 PDT
Update
We have received reports of an issue with Flex phone number registrations to the Proxy product from the Twilio console that causes the Phone Number's Voice URL to be overridden unintentionally. A workaround is to use the REST API to reset the Voice URL. Our engineers are investigating, and we will provide another update in 30 minutes.
Posted Jun 16, 2021 - 15:37 PDT
Investigating
Our monitoring systems have detected a potential issue with Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Jun 16, 2021 - 15:24 PDT
This incident affected: FLEX (Flex Application Platform).