WFM (Flex workflow management) is intermittently not receiving data

Incident Report for Twilio

Resolved

WFM (Flex workflow management) intermittency has been resolved and is operating normally at this time.

Posted Jul 05, 2022 - 16:57 PDT

Update

We continue to notice that WFM (Flex workflow management) is intermittently not receiving data due to internal 500 errors for the Callback Service.
Our engineering team has been alerted and is actively investigating. We will provide an update in 30 minutes or when more information is available. We will provide an update in 1 hour or when more information is available.

Posted Jul 05, 2022 - 16:00 PDT

Investigating

WFM (Flex workflow management) is intermittently not receiving data due to internal 500 errors for the Callback Service.
Our engineering team has been alerted and is actively investigating. We will provide an update in 30 minutes or when more information is available.

Posted Jul 05, 2022 - 15:26 PDT

This incident affected: TaskRouter.