SMS Delivery Delays from Twilio to Algar Telecom Brazil

Incident Report for Twilio

Resolved

We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 20, 2026 - 02:02 PDT

Monitoring

We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 19, 2026 - 23:59 PDT

Update

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Jul 19, 2026 - 18:27 PDT

Update

Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jul 19, 2026 - 17:48 PDT

Update

Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 19, 2026 - 13:43 PDT

Update

Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 19, 2026 - 11:42 PDT

Update

Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 19, 2026 - 10:35 PDT

Update

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jul 19, 2026 - 10:15 PDT

Update

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 19, 2026 - 06:11 PDT

Update

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 19, 2026 - 04:06 PDT

Identified

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 19, 2026 - 03:05 PDT

Investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 19, 2026 - 02:56 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).