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        Voice Inbound call Congestion - Australia

        Incident Report for Twilio

        Resolved

        For more information on worldwide telephony network congestion please see the following page: https://support.twilio.com/hc/en-us/articles/360045682893-Worldwide-Telephony-Network-Congestion-Update
        Posted Mar 26, 2020 - 15:01 PDT

        Update

        We still see inbound calls to Australian Twilio numbers fail due to traffic increases. Callers may hear a recorded announcement "The service to the telecommunication network you are calling is congested, please try again later." Our engineers are working with our carrier partners to increase the capacity to resolve the issue. We will provide an update as soon as we have additional information.
        Posted Mar 24, 2020 - 22:42 PDT

        Identified

        We see Inbound calls to Australian Twilio numbers fail due to traffic increase. Callers may hear a recorded announcement “The service to the telecommunication network you are calling is congested, please try again later”. Our engineers are working with our carrier partners to increase the capacity to resolve the issue. We will provide an update as soon as we have additional information.
        Posted Mar 23, 2020 - 19:20 PDT

        Monitoring

        We are observing recovery in voice traffic inbound to Australian Twilio numbers. We will continue to monitor this situation and will provide an update as soon as more information becomes available.
        Posted Mar 22, 2020 - 23:50 PDT

        Update

        Our engineering team and carrier partner are continuing to work on a resolution. We will provide an update as soon as we have additional information.
        Posted Mar 22, 2020 - 20:57 PDT

        Identified

        We see Inbound calls to Australian Twilio numbers fail due to an unexpected traffic increase. Callers may hear a recorded announcement “The service to the telecommunication network you are calling is congested, please try again later”. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
        Posted Mar 22, 2020 - 19:06 PDT
        This incident affected: CARRIER NETWORK (Voice, APAC).