Voice Inbound call Congestion - Australia

Incident Report for Twilio

Resolved

For more information on worldwide telephony network congestion please see the following page: https://support.twilio.com/hc/en-us/articles/360045682893-Worldwide-Telephony-Network-Congestion-Update

Posted Mar 26, 2020 - 15:01 PDT

Update

We still see inbound calls to Australian Twilio numbers fail due to traffic increases. Callers may hear a recorded announcement "The service to the telecommunication network you are calling is congested, please try again later." Our engineers are working with our carrier partners to increase the capacity to resolve the issue. We will provide an update as soon as we have additional information.

Posted Mar 24, 2020 - 22:42 PDT

Identified

We see Inbound calls to Australian Twilio numbers fail due to traffic increase. Callers may hear a recorded announcement “The service to the telecommunication network you are calling is congested, please try again later”. Our engineers are working with our carrier partners to increase the capacity to resolve the issue. We will provide an update as soon as we have additional information.

Posted Mar 23, 2020 - 19:20 PDT

Monitoring

We are observing recovery in voice traffic inbound to Australian Twilio numbers. We will continue to monitor this situation and will provide an update as soon as more information becomes available.

Posted Mar 22, 2020 - 23:50 PDT

Update

Our engineering team and carrier partner are continuing to work on a resolution. We will provide an update as soon as we have additional information.

Posted Mar 22, 2020 - 20:57 PDT

Identified

We see Inbound calls to Australian Twilio numbers fail due to an unexpected traffic increase. Callers may hear a recorded announcement “The service to the telecommunication network you are calling is congested, please try again later”. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.

Posted Mar 22, 2020 - 19:06 PDT

This incident affected: CARRIER NETWORK (Voice, APAC).