Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Voice Inbound call Congestion - Australia
Incident
Report for Twilio
Resolved
For more information on worldwide telephony network congestion please see the following page: https://support.twilio.com/hc/en-us/articles/360045682893-Worldwide-Telephony-Network-Congestion-Update
Update
We still see inbound calls to Australian Twilio numbers fail due to traffic increases. Callers may hear a recorded announcement "The service to the telecommunication network you are calling is congested, please try again later." Our engineers are working with our carrier partners to increase the capacity to resolve the issue. We will provide an update as soon as we have additional information.
Identified
We see Inbound calls to Australian Twilio numbers fail due to traffic increase. Callers may hear a recorded announcement “The service to the telecommunication network you are calling is congested, please try again later”. Our engineers are working with our carrier partners to increase the capacity to resolve the issue. We will provide an update as soon as we have additional information.
Monitoring
We are observing recovery in voice traffic inbound to Australian Twilio numbers. We will continue to monitor this situation and will provide an update as soon as more information becomes available.
Update
Our engineering team and carrier partner are continuing to work on a resolution. We will provide an update as soon as we have additional information.
Identified
We see Inbound calls to Australian Twilio numbers fail due to an unexpected traffic increase. Callers may hear a recorded announcement “The service to the telecommunication network you are calling is congested, please try again later”. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
This incident affected: CARRIER NETWORK (Voice, APAC).