SMS Delivery Delays to Claro Network in Colombia From a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Claro network in Colombia from a subset of Short codes. This incident has been resolved.

Posted Apr 02, 2023 - 14:54 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Claro network in Colombia from a subset of Short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 02, 2023 - 12:51 PDT

Update

We are experiencing SMS delivery delays when sending messages to Claro Network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 02, 2023 - 11:16 PDT

Update

We are experiencing SMS delivery delays (original notification incorrectly noted failures) when sending messages to Claro Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 02, 2023 - 10:57 PDT

Investigating

We are investigating MMS/SMS delivery failures sending to Claro Network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Apr 02, 2023 - 10:36 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).