Subset of SMS Delivery Failures to all Carriers in Brazil from Twilio Brazil Domestic Numbers (local long codes)

Incident Report for Twilio

Resolved

We are no longer experiencing delivery failures to any carrier in Brazil from Twilio Brazil Domestic Numbers. This incident has been resolved.

Posted Nov 21, 2020 - 11:48 PST

Monitoring

We are observing successful SMS delivery to all Carriers in Brazil from Twilio Brazil Domestic Numbers .We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 21, 2020 - 09:43 PST

Update

We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Nov 21, 2020 - 03:34 PST

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 20, 2020 - 19:55 PST

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 20, 2020 - 15:51 PST

Update

We are experiencing a subset of SMS delivery failures when sending to all Brazil Carriers from Twilio Brazil domestic numbers (local long codes). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 20, 2020 - 13:52 PST

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 20, 2020 - 13:01 PST

Update

We are experiencing a subset of SMS delivery failures when sending to Brazil Oi Network from Twilio Brazil domestic numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 20, 2020 - 12:00 PST

Investigating

Our monitoring systems have detected a potential issue with SMS delivery to Brazil Oi Network. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 20, 2020 - 11:51 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).