Issues with Authentication in Twilio Flex

Incident Report for Twilio

Resolved

The issue causing intermittent authentication failures in Twilio Flex has been resolved and the service is operating normally at this time.

Posted Mar 23, 2026 - 05:56 PDT

Monitoring

We have started seeing recovery for the intermittent authentication failures when attempting to access Twilio Flex. Our engineers are closely monitoring the situation to ensure full stability. We will continue to monitor for the next 30 minutes and will provide another update once the issue is fully resolved.

Posted Mar 23, 2026 - 05:44 PDT

Update

Twilio customers may be experiencing intermittent authentication failures when attempting to access Twilio Flex. Our engineers have been alerted and are actively working to identify the root cause. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 23, 2026 - 04:44 PDT

Investigating

Our monitoring systems have detected a potential issue with Twilio Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Posted Mar 23, 2026 - 04:35 PDT

This incident affected: FLEX (Flex Application Platform).