SMS Delivery Delays to Multiple Networks in US for a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in US for a subset of Short Codes. This incident has been resolved.

Posted Oct 13, 2025 - 17:05 PDT

Update

We are observing recovery in SMS delivery delays when sending messages to Multiple Network in US for a subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 13, 2025 - 15:21 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Multiple Network in US for a subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 13, 2025 - 15:18 PDT

Update

We continue experiencing SMS delivery delays when sending messages to Multiple Networks in US for a subset of Short Codes. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 13, 2025 - 12:32 PDT

Update

We continue to experiencing SMS delivery delays when sending messages to Multiple Network in US for a subset of Short Codes. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 13, 2025 - 10:33 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Multiple Network in US for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 13, 2025 - 09:33 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).