Investigating an Issue With Usage API and Page Counts

Incident Report for Twilio

Resolved

The issue with console Usage API and Page Counts has been resolved is operating normally at this time.

Posted Nov 27, 2024 - 10:40 PST

Identified

Our engineering team has identified the cause of the issue and is working to deploy a fix. Console Usage API and Page Counts continue to display inaccurate values for many products. Billing will not be impacted, but customers may see incorrect values when viewing the Usage page in Console or when using the Usage API. We expect to provide another update in 24 hours or as soon as more information becomes available.

Posted Nov 26, 2024 - 14:34 PST

Update

We continue to experience some issues with our console Usage API and Page Counts. Our engineering team is looking into the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Nov 26, 2024 - 06:46 PST

Update

We are currently experiencing some issues with our console Usage API and Page Counts. Our engineering team is looking into the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 25, 2024 - 22:46 PST

Update

We are currently experiencing some issues with our console Usage API and Page Counts. Our engineering team is looking into the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 25, 2024 - 18:46 PST

Update

We are currently experiencing some issues with our console Usage API and Page Counts. Our engineering team is looking into the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 25, 2024 - 17:00 PST

Update

We are currently experiencing some issues with our console Usage API and Page Counts. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 25, 2024 - 16:03 PST

Investigating

Our monitoring systems have detected a potential issue with Usage API and Page Counts. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 25, 2024 - 15:52 PST

This incident affected: DEVELOPER TOOLS (Console, REST API).