Increased Call Latency and Dropped Calls For A Subset Of Customers In The Japan Region

Incident Report for Twilio

Resolved

We are no longer seeing increased delays in processing Programmable Voice and SIP trunking functionality between Japan and US regions. This incident has been resolved.

Posted Sep 16, 2021 - 19:03 PDT

Monitoring

On Thursday September 16th from 5:44 to 6:01pm PT, Programmable Voice and SIP trunking functionality experienced increased latency due to network errors in Japan. A subset of customers would experience increased delays in processing Programmable Voice and SIP trunking functionality between Japan and US regions. Services have been restored and our engineering team is monitoring. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Sep 16, 2021 - 18:33 PDT

Update

We are currently seeing increased call latency and dropped calls for a subset of customers in the Japan region. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 16, 2021 - 18:16 PDT

Investigating

Our monitoring systems have detected a potential issue with Increased Call Latency and Dropped Calls. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 16, 2021 - 18:03 PDT

This incident affected: PROGRAMMABLE VOICE (SIP Interface).