Dialogflow Virtual Agent Degraded

Incident Report for Twilio

Resolved

The issue observing elevated latency, error rates for integrations using to bridge to Dialogflow CX agents has been resolved and it is operating normally at this time.

Posted Aug 10, 2026 - 14:10 PDT

Monitoring

Latency, error rates for integrations using to bridge to Dialogflow CX agents are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Aug 10, 2026 - 13:14 PDT

Update

We are still investigating issue. We will provide an update within two hours or sooner.

Posted Aug 10, 2026 - 11:59 PDT

Update

We are continuing to investigate this issue.

Posted Aug 10, 2026 - 11:01 PDT

Investigating

We are currently invetigating an issue observing elevated latency, error rates for integrations using to bridge to Dialogflow CX agents. We will provide updates in an hour or as soon as more information becomes avalible.

Posted Aug 10, 2026 - 10:59 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Dialogflow US1).