SMS Delivery Delays and Failures to Multiple Networks in Italy via Pre-Registered Sender ID

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays and failures when sending messages to Multiple Networks in Italy via Pre-Registered Sender ID. This incident has been resolved.

Posted Dec 10, 2024 - 00:49 PST

Monitoring

We are observing recovery in SMS delivery delays and failures when sending messages to Multiple Networks in Italy via Pre-Registered Sender ID. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 09, 2024 - 23:08 PST

Investigating

We are experiencing SMS delivery delays and failures when sending messages to Multiple Networks in Italy via Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 09, 2024 - 22:28 PST

This incident affected: CARRIER NETWORK (SMS, Europe).