Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Garbled Message Content When Sending Multi-Segment Long Code Traffic to Subset of Verizon Handsets
Incident
Report for Twilio
Resolved
The issue causing garbled message text when sending multi-segment long code traffic to a subset of Verizon handsets is resolved. All systems are operational.
Monitoring
We are observing recovery in the issue causing garbled message text when sending multi-segment long code traffic to a subset of Verizon handsets. Our engineers are currently monitoring and we expect to provide another update in 2 hours or as soon as more information becomes available.
Update
Our engineers have identified the issue causing garbled message text when sending multi-segment long code traffic to a subset of Verizon handsets, and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Identified
Our engineers have identified the issue causing garbled message text when sending multi-segment long code traffic to a subset of Verizon handsets, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We are still experiencing garbled message text when sending multi-segment long code traffic to a subset of Verizon handsets. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Update
We are still experiencing garbled message text when sending multi-segment long code traffic to a subset of Verizon handsets. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We are still experiencing garbled message text when sending multi-segment long code traffic to a subset of Verizon handsets. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We are still experiencing garbled message text when sending multi-segment long code traffic to a subset of Verizon handsets. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are experiencing garbled message text when sending multi-segment long code traffic to a subset of Verizon handsets. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue when sending multi-segment long code traffic to Verizon. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (SMS Long Code, North America).