New Customers Facing Issues Using the Twilio Frontline App

Incident Report for Twilio

Resolved

The issue generating a blank or loading screen when logging into the Frontline app has been resolved and the product is operating normally at this time.

Posted Nov 03, 2022 - 11:50 PDT

Monitoring

Frontline app is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 03, 2022 - 11:23 PDT

Update

We are still investigating an issue with the Frontline app. New customers may receive a blank screen or a loading screen that failed to load when logging in to the Frontline app. As a workaround, please close the Frontline app before attempting to log in again. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 03, 2022 - 10:56 PDT

Update

We are investigating an issue with the Frontline app. New customers may receive a blank screen or a loading screen that failed to load when logging in to the Frontline app. As a workaround, please close the Frontline app before attempting to log in again. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 03, 2022 - 09:56 PDT

Investigating

Our monitoring systems have detected a potential issue with Frontline App. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 03, 2022 - 09:37 PDT

This incident affected: TWILIO PLATFORM (Other).