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        MMS Delivery Delays When Sending to the US From a Subset of Twilio Short Codes

        Incident Report for Twilio

        Resolved

        We have confirmed recovery of delivery reports for MMS to AT&T. This incident is now resolved.
        Posted Oct 11, 2020 - 13:30 PDT

        Update

        We continue to see recovery for delivery of MMS messages to all carriers however delivery reports are missing for MMS to AT&T. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update as more information becomes available.
        Posted Oct 10, 2020 - 22:27 PDT

        Update

        We continue to see recovery for delivery of MMS messages to all carriers however delivery reports are missing for MMS to AT&T. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Oct 10, 2020 - 05:19 PDT

        Update

        We continue to see recovery for delivery of MMS messages to all carriers however delivery reports are missing for MMS to AT&T. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Oct 09, 2020 - 21:20 PDT

        Identified

        We are still seeing recovery for delivery of MMS messages to all carriers however delivery reports are missing for MMS to AT&T. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Oct 09, 2020 - 17:20 PDT

        Monitoring

        We are now seeing recovery for MMS messages to all carriers in the last 5 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Oct 09, 2020 - 16:27 PDT

        Update

        We are still experiencing MMS delivery delays for the queued MMS to AT&T. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hour or as soon as more information becomes available.
        Posted Oct 09, 2020 - 14:15 PDT

        Identified

        We are now seeing recovery for MMS messages to all carriers except AT&T. For messages to AT&T, our engineers made a change to convert MMS to Picture Message. Any AT&T messages prior to the change are queued and will be delivered with delay, but new ones will be delivered as a Picture Message without delay. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
        Posted Oct 09, 2020 - 12:02 PDT

        Update

        We are experiencing MMS delivery delays from a small subset of US Shortcodes to US carriers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Oct 09, 2020 - 11:02 PDT

        Investigating

        Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Oct 09, 2020 - 10:58 PDT
        This incident affected: CARRIER NETWORK (MMS Short Code, North America).
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