SMS Delivery Delays to Telefonica Network in Mexico

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Telefonica Network in Mexico. This incident has been resolved.

Posted Mar 08, 2024 - 10:17 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Telefonica Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 08, 2024 - 08:22 PST

Update

We are continuing our investigation and have discovered SMS Latin America is affected by SMS delivery delays when sending messages to Telefonica Network in Mexico.

Posted Mar 08, 2024 - 07:12 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Telefonica Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 08, 2024 - 07:01 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).