Call Failures from Canadian Network Subscribers to a susbset of Twilio's Toll Free Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing call failures to a subset of Twilio's Toll Free numbers from Canadian Network Subscribers. This incident has been resolved.

Posted Mar 10, 2025 - 18:09 PDT

Monitoring

We are observing recovery in call failures to a subset of Twilio's Toll Free numbers from Canadian Network Subscribers. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 10, 2025 - 16:16 PDT

Update

We continue to observe call failures to a subset of Twilio's Toll Free numbers from Canadian Network Subscribers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 10, 2025 - 14:58 PDT

Update

We are observing call failures to a subset of Twilio's Toll Free numbers from Canadian Network Subscribers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 10, 2025 - 12:58 PDT

Update

We are observing call failures to Twilio CA Toll Free phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 10, 2025 - 11:58 PDT

Investigating

Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 10, 2025 - 11:24 PDT

This incident affected: PROGRAMMABLE VOICE (PSTN).