The Super SIM connectivity issue has been resolved and Super SIM is operating normally at this time.
Posted Oct 26, 2022 - 14:45 PDT
Monitoring
Beginning at 1:35 pm PT, we observed 5% of active data sessions on Super SIM being dropped. The drop was due to an issue with one of our Twilio Mobile Core Components. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. We are continuing to monitor for service stability. We will provide another update in 30 minutes or as soon as more information becomes available.
Posted Oct 26, 2022 - 14:11 PDT
Investigating
Our monitoring systems have detected a potential issue with Super SIM network connectivity. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
