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        Scheduled maintenance
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        Twilio Flex insights OpenSearch version upgrade - Maintenance

        Scheduled for Feb 6, 21:30 PST  -  Feb 7, 00:00 PST

        Scheduled

        We’re conducting a planned maintenance in US1 region between 9:30 PM and 12:00 AM Pacific Time on 02/19/2026. During the maintenance window, customers may experience the below issue:
        -Increased rejections for incoming requests as the cluster load increases during blue/green deployments.
        -Increased API latency on sync insights APIs.
        -Possible loss of Taskrouter data on Sync Insights platform, that could lead to stale data on Teams View UI and API/SDK requests.
        -Sync Insights APIs timeouts for API and Twilsock (SDK) requests.
        Posted Feb 06, 2026 - 06:23 PST
        This scheduled maintenance affects: FLEX (Flex Insights).
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