Submit a Ticket Button Missing From the Console

Incident Report for Twilio

Resolved

We are no longer experiencing issue with submitting a ticket button missing from the console. The issue has been resolved and system is operating normally at this time.

Posted May 24, 2023 - 00:50 PDT

Monitoring

We have started seeing recovery for the issue with submitting a ticket button missing from the console. We will continue to monitor to ensure a full recovery. We expect to provide another update within 30 minutes or as soon as more information becomes available.

Posted May 23, 2023 - 15:41 PDT

Update

We are investigating an issue with submitting a ticket button missing from the console. Customers can use this link as a work around: https://www.twilio.com/console/support/tickets/create.

We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 23, 2023 - 14:39 PDT

Investigating

We've become aware of a potential issue with submitting a ticket button missing from the console. Our engineering team has been alerted and is actively investigating. Customers can use this link as a work around: https://www.twilio.com/console/support/tickets/create.
We will update you as soon as we have more information.

Posted May 23, 2023 - 14:25 PDT

This incident affected: TWILIO PLATFORM (Customer Support Center).