Inbound Call Issue to Brazil Numbers

Incident Report for Twilio

Resolved

We have fully investigated the issue surrounding Inbound Calls to Brazil numbers, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Nov 18, 2021 - 10:18 PST

Update

We continue to observe call failures to Twilio Brazil phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 18, 2021 - 09:34 PST

Update

We continue to observe call failures to Twilio Brazil phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 18, 2021 - 07:45 PST

Update

We are observing call failures to Twilio Brazil phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 18, 2021 - 06:48 PST

Investigating

We've become aware of a potential issue with incoming calls in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 18, 2021 - 06:27 PST

This incident affected: CARRIER NETWORK (Voice, Latin America).