Elevated HTTP 500 Errors for Group MMS

Incident Report for Twilio

Resolved

We are no longer experiencing HTTP 500 errors for group MMS in Conversations API. This incident has been resolved.

Posted May 13, 2021 - 11:34 PDT

Monitoring

Our engineers have addressed the issue causing elevated HTTP 500 errors for group MMS in Conversations API, and we are seeing service recovering starting 11:01 am Pacific Time. We will continue to monitor for system stability and provide another update in 30 minutes.

Posted May 13, 2021 - 11:07 PDT

Update

We are continuing our investigation and have confirmed that Group MMS under Conversations API is impacted. Customers utilizing Conversations API are experiencing elevated HTTP 500 errors when sending group MMS. Our engineers are actively investigating, and we will provide another update in 1 hour or as soon as more information becomes available.

Posted May 13, 2021 - 10:56 PDT

Update

We are experiencing an issue with elevated HTTP 500 errors when sending group MMS from Twilio. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Posted May 13, 2021 - 10:38 PDT

Update

Our monitoring systems have detected 500 errors when sending group MMS from Twilio. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 13, 2021 - 10:34 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 13, 2021 - 10:20 PDT

This incident affected: PROGRAMMABLE MESSAGING (Conversations).