MMS Message Delivery Reports Delays when Sending to US AT&T on Twilio Short Codes and Toll Free Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing delays in receiving MMS message delivery reports when sending to US AT&T on Twilio short codes and Toll Free Numbers. This incident has been resolved.

Posted Dec 12, 2020 - 05:17 PST

Monitoring

We are observing recovery in delivery report delays when sending to when sending to US AT&T on Twilio short codes and Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 12, 2020 - 03:14 PST

Update

We are experiencing delays in receiving MMS message delivery reports when sending to US AT&T on Twilio short codes and Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hour or as soon as more information becomes available.

Posted Dec 11, 2020 - 20:59 PST

Update

We are experiencing delays in receiving MMS message delivery reports when sending to US AT&T on Twilio short codes and Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hour or as soon as more information becomes available.

Posted Dec 11, 2020 - 16:52 PST

Update

We are experiencing delays in receiving MMS message delivery reports when sending to US AT&T on Twilio short codes and Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.

Posted Dec 11, 2020 - 14:09 PST

Update

We are experiencing delays in receiving MMS message delivery reports when sending to US AT&T on Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 11, 2020 - 12:54 PST

Investigating

Our monitoring systems have detected a potential issue with MMS Message Status Events when Sending to US AT&T on Twilio Short Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 11, 2020 - 12:44 PST