Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Flex Users unable to receive Voice calls
Incident
Report for Twilio
Resolved
All systems are operational
Identified
We have identified the root cause of the Flex client registration issue, where some customers cannot receive voice calls in the Flex Platform. This impacted a subset of agents for a small number of customers. Engineers are currently applying a fix.
Update
Twilio continues to investigate a Flex client registration issue, where some customers cannot receive inbound calls in the Flex Platform. We believe it's a subset of clients for a small number of customers. Engineers are working on a identifying a solution now.
Update
Twilio is having issues with client registration, where some customers cannot receive Voice calls in the Flex Platform. Engineers are working on a identifying a solution now.
Investigating
Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: FLEX (Flex Application Platform).