Flex Users unable to receive Voice calls

Incident Report for Twilio

Resolved

All systems are operational

Posted Jan 15, 2020 - 17:46 PST

Identified

We have identified the root cause of the Flex client registration issue, where some customers cannot receive voice calls in the Flex Platform. This impacted a subset of agents for a small number of customers. Engineers are currently applying a fix.

Posted Jan 15, 2020 - 16:44 PST

Update

Twilio continues to investigate a Flex client registration issue, where some customers cannot receive inbound calls in the Flex Platform. We believe it's a subset of clients for a small number of customers. Engineers are working on a identifying a solution now.

Posted Jan 15, 2020 - 15:39 PST

Update

Twilio is having issues with client registration, where some customers cannot receive Voice calls in the Flex Platform. Engineers are working on a identifying a solution now.

Posted Jan 15, 2020 - 14:24 PST

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 15, 2020 - 14:17 PST

This incident affected: FLEX (Flex Application Platform).