API Timeouts from Programmable Messaging and Verify APIs

Incident Report for Twilio

Resolved

The issue causing API timeouts when sending messages through the Verify API has been resolved, and the service is functioning normally at this time.

Posted Jul 12, 2021 - 11:18 PDT

Monitoring

The incident causing API timeouts when sending messages through the Verify API has been identified to be related to an external network issue. The external network provider has implemented a fix, and we are now observing recovery. Our engineers will continue monitoring to ensure full service recover. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 12, 2021 - 09:29 PDT

Update

We are still observing API timeouts when sending messages through the Verify API but messages sent through the Programmable Messaging API are no longer affected. Our engineers continue working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 12, 2021 - 08:30 PDT

Investigating

The attempted remediation did not resolve the issue, and we continue to observe API timeouts when trying to send messages through Programmable Messaging and Verify APIs. Our engineers continue working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 12, 2021 - 06:39 PDT

Monitoring

A fix has been implemented and we are monitoring the results. We expect to provide another update in 2 hours, or as soon as more information becomes available.

Posted Jul 12, 2021 - 04:40 PDT

Update

We are noticing API timeouts when trying to send messages through Programmable Messaging and Verify APIs. We are currently working to resolve the issue. We expect to provide another update in 1 hour, or as soon as more information becomes available.

Posted Jul 12, 2021 - 04:39 PDT

Investigating

We've become aware of a potential issue with SMS . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 12, 2021 - 04:04 PDT

This incident affected: ACCOUNT SECURITY (Verify) and PROGRAMMABLE MESSAGING (SMS).