SMS Delivery Delays from a subset of Twilio Short Codes to T-Mobile USA Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages from a subset of Twilio short code numbers, to the T-mobile Network in the USA. This incident has been resolved.

Posted Apr 19, 2024 - 05:00 PDT

Update

We are observing recovery in SMS delivery delays when sending messages to from a subset of Twilio short code numbers, to the T-mobile Network in the USA. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours, or as soon as more information becomes available.

Posted Apr 19, 2024 - 03:05 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to from a subset of Twilio short code numbers, to the T-mobile Network in the USA. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes, or as soon as more information becomes available.

Posted Apr 19, 2024 - 02:39 PDT

Investigating

We are experiencing SMS delivery delays when sending messages from a subset of Twilio short code numbers, to the T-mobile Network in the USA. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour, or as soon as more information becomes available.

Posted Apr 19, 2024 - 01:43 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).