Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Inconsistent Bill Amount Reporting with Programmable Wireless Usage APIs
      Incident Report for Twilio
      Resolved
      The issue with inconsistent bill amount reporting with Programmable Wireless Usage APIs has been resolved and Programmable Wireless is operating normally at this time. This incident has been resolved.
      Posted Nov 23, 2021 - 23:39 PST
      Monitoring
      The issue with inconsistent bill amount reporting with Programmable Wireless Usage APIs is now operating normally. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.
      Posted Nov 23, 2021 - 23:06 PST
      Update
      Customers querying Usage records via the Usage APIs may still experience inconsistent results with the billed amount values returned. This is only affecting the reported period for the month of November. Our engineers are currently working on fixing reported data up to the 7th of November. We will provide another update in 24 hours or as soon as more information becomes available.
      Posted Nov 23, 2021 - 13:27 PST
      Update
      Customers querying Usage records via the Usage APIs may still experience inconsistent results with the billed amount values returned. This is only affecting the reported period for the month of November. Our engineers are currently working on fixing reported data up to the 7th of November. We will provide another update in 16 hours or as soon as more information becomes available.
      Posted Nov 22, 2021 - 21:20 PST
      Identified
      The issue with inconsistent bill amount reporting with Programmable Wireless Usage APIs has been identified. Customers querying Usage records via the Usage APIs may still experience inconsistent results with the billed amount values returned. This is only affecting the reported period for the month of November. Our engineers are currently working on fixing reported data up to the 7th of November. We will provide another update in 8 hours or as soon as more information becomes available.
      Posted Nov 22, 2021 - 13:20 PST
      Update
      We are still experiencing inconsistent bill amount reporting with Programmable Wireless Usage APIs. Customers querying Usage records via the Usage APIs may experience inconsistent results with the billed amount values returned. This is only affecting the reported period for the month of November. We will provide another update in 4 hours or as soon as more information becomes available.
      Posted Nov 22, 2021 - 09:30 PST
      Update
      We are still experiencing inconsistent bill amount reporting with Programmable Wireless Usage APIs. Customers querying Usage records via the Usage APIs may experience inconsistent results with the billed amount values returned. This is only affecting the reported period for the month of November. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Nov 22, 2021 - 07:43 PST
      Investigating
      We are experiencing inconsistent bill amount reporting with Programmable Wireless Usage APIs. Customers querying Usage records via the Usage APIs may experience inconsistent results with the billed amount values returned. This is only affecting the reported period for the month of November. We will provide another update in 1 hour or as soon as more information becomes available.
      Posted Nov 22, 2021 - 06:45 PST
      This incident affected: INTERNET OF THINGS (Programmable Wireless).