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Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Failures to Smartfren in Indonesia
Incident
Report for Twilio
Resolved
We are no longer experiencing delivery failures to Smartfren in Indonesia. This incident has been resolved.
Update
We continue to observe delivery failures for SMS from Twilio to Smartfren in Indonesia. Our engineers continue to work with our carrier partners to resolve the issue. We will provide additional updates in 16 hours or as soon as more information becomes available.
Update
We continue to observe delivery failures for SMS from Twilio to Smartfren in Indonesia. Our engineers continue to work with our carrier partners to resolve the issue. We will provide additional updates in 8 hours or as soon as more information becomes available.
Update
We continue to observe delivery failures for SMS from Twilio to Smartfren in Indonesia. Our engineers continue to work with our carrier partners to resolve the issue. We will provide additional updates in 4 hours or as soon as more information becomes available.
Update
We continue to observe delivery failures for SMS from Twilio to Smartfren in Indonesia. Our engineers continue to work with our carrier partners to resolve the issue. We will provide additional updates in 2 hour or sooner.
Update
We are observing delivery failures for SMS from Twilio to Smartfren in Indonesia. Our engineers are working with our carrier partners to resolve the issue. We will provide additional updates in 1 hour or sooner.
Investigating
Our monitoring systems have detected a potential issue with outbound SMS to Indonesia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (SMS, APAC).