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        SMS Delivery Failures to Smartfren in Indonesia

        Incident Report for Twilio

        Resolved

        We are no longer experiencing delivery failures to Smartfren in Indonesia. This incident has been resolved.
        Posted Sep 19, 2020 - 05:28 PDT

        Update

        We continue to observe delivery failures for SMS from Twilio to Smartfren in Indonesia. Our engineers continue to work with our carrier partners to resolve the issue. We will provide additional updates in 16 hours or as soon as more information becomes available.
        Posted Sep 18, 2020 - 20:09 PDT

        Update

        We continue to observe delivery failures for SMS from Twilio to Smartfren in Indonesia. Our engineers continue to work with our carrier partners to resolve the issue. We will provide additional updates in 8 hours or as soon as more information becomes available.
        Posted Sep 18, 2020 - 12:09 PDT

        Update

        We continue to observe delivery failures for SMS from Twilio to Smartfren in Indonesia. Our engineers continue to work with our carrier partners to resolve the issue. We will provide additional updates in 4 hours or as soon as more information becomes available.
        Posted Sep 18, 2020 - 08:10 PDT

        Update

        We continue to observe delivery failures for SMS from Twilio to Smartfren in Indonesia. Our engineers continue to work with our carrier partners to resolve the issue. We will provide additional updates in 2 hour or sooner.
        Posted Sep 18, 2020 - 06:09 PDT

        Update

        We are observing delivery failures for SMS from Twilio to Smartfren in Indonesia. Our engineers are working with our carrier partners to resolve the issue. We will provide additional updates in 1 hour or sooner.
        Posted Sep 18, 2020 - 05:09 PDT

        Investigating

        Our monitoring systems have detected a potential issue with outbound SMS to Indonesia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Sep 18, 2020 - 05:05 PDT
        This incident affected: CARRIER NETWORK (SMS, APAC).
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