Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Postflight Voice log2 db Shard Degraded due to Spike in Traffic
Incident
Report for Twilio
Resolved
Issue with PostFlight Rest API has been fixed and is operating as intended. This incident has been resolved.
Update
We are still experiencing issues with PostFlight Rest API, affecting a small number of customers, our engineers have corrected the DB issue. However, you may see a delay in the availability and completeness of Conference Insights data. Our engineering team is actively working on the recovery. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Update
We are still experiencing issues with PostFlight Rest API, affecting a small number of customers, our engineers have corrected the DB issue. However, you may see a delay in the availability and completeness of Voice Insights and Conference Insights data. Our engineering team is actively working on the recovery. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Update
We are no longer experiencing issues with PostFlight Rest API, affecting a small number of customers, our engineers have corrected the DB issue. However, you may see a delay in the availability and completeness of Voice Insights and Conference Insights data. Our engineering team is actively working on the recovery. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We are no longer experiencing issues with PostFlight Rest API, affecting a small number of customers, our engineers have corrected the DB issue. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
We continue experiencing an issue with PostFlight Rest API affecting a small number of customers. Call logs are still delayed. Our engineering team is actively working on bringing the DB to a healthy level. We will provide an update in 4 hours or as soon as we have more information.
Update
We continue experiencing an issue with PostFlight Rest API affecting a small number of customers. Call logs will be delayed. Our engineering team has been alerted and is actively investigating. We will provide an update in 2 hours or as soon as we have more information.
Investigating
We've become aware of a potential performance issue with PostFlight Rest API affecting a small number of customers. Call logs will be delayed. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information
This incident affected: PROGRAMMABLE VOICE (Voice Insights).