Flex Insights not Loading for Some Customers

Incident Report for Twilio

Resolved

The issues related to the data loading have been resolved and Flex Insights is operating normally at this time.

Posted Mar 17, 2023 - 19:37 PDT

Monitoring

Flex Insights is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 17, 2023 - 19:03 PDT

Update

Our engineers have confirmed that our third-party service provider is experiencing an issue, which is affecting some customers’ access to Flex Insights. Our engineering team is working with our third-party service provider to reach a resolution. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 17, 2023 - 18:17 PDT

Identified

Our engineers have confirmed that our third-party service provider is experiencing an issue, which is affecting some customers’ access to Flex Insights. Our engineering team is working with our third-party service provider to reach a resolution. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 17, 2023 - 17:17 PDT

Update

We are investigating issues with Flex Insights not loading for some customers. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 17, 2023 - 16:49 PDT

Investigating

We've become aware of a potential issue with Flex Insights not loading for some customers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 17, 2023 - 16:32 PDT

This incident affected: FLEX (Flex Insights).