Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Flex Insights not Loading for Some Customers
Incident
Report for Twilio
Resolved
The issues related to the data loading have been resolved and Flex Insights is operating normally at this time.
Monitoring
Flex Insights is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
Our engineers have confirmed that our third-party service provider is experiencing an issue, which is affecting some customers’ access to Flex Insights. Our engineering team is working with our third-party service provider to reach a resolution. We expect to provide another update in 2 hours or as soon as more information becomes available.
Identified
Our engineers have confirmed that our third-party service provider is experiencing an issue, which is affecting some customers’ access to Flex Insights. Our engineering team is working with our third-party service provider to reach a resolution. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We are investigating issues with Flex Insights not loading for some customers. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Investigating
We've become aware of a potential issue with Flex Insights not loading for some customers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: FLEX (Flex Insights).