Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Flex Insights not Loading for Some Customers
      Incident Report for Twilio
      Resolved
      The issues related to the data loading have been resolved and Flex Insights is operating normally at this time.
      Posted Mar 17, 2023 - 19:37 PDT
      Monitoring
      Flex Insights is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Posted Mar 17, 2023 - 19:03 PDT
      Update
      Our engineers have confirmed that our third-party service provider is experiencing an issue, which is affecting some customers’ access to Flex Insights. Our engineering team is working with our third-party service provider to reach a resolution. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Posted Mar 17, 2023 - 18:17 PDT
      Identified
      Our engineers have confirmed that our third-party service provider is experiencing an issue, which is affecting some customers’ access to Flex Insights. Our engineering team is working with our third-party service provider to reach a resolution. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Posted Mar 17, 2023 - 17:17 PDT
      Update
      We are investigating issues with Flex Insights not loading for some customers. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Posted Mar 17, 2023 - 16:49 PDT
      Investigating
      We've become aware of a potential issue with Flex Insights not loading for some customers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Mar 17, 2023 - 16:32 PDT
      This incident affected: FLEX (Flex Insights).