SMS Delivery Delays to Smart Network in Philippines via Domestic Pre-Registered Sender ID

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Smart Network in Philippines via domestic pre-registered sender ID. This incident has been resolved.

Posted Dec 19, 2025 - 14:40 PST

Update

We are still experiencing SMS delivery delays when sending messages to Smart Network in Philippines via domestic pre-registered sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Dec 19, 2025 - 13:55 PST

Update

We are experiencing SMS delivery delays when sending messages to Smart Network in Philippines via Domestic Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Dec 19, 2025 - 05:55 PST

Update

We are experiencing SMS delivery delays when sending messages to Smart Network in Philippines via Domestic Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 19, 2025 - 02:08 PST

Update

We are experiencing SMS delivery delays when sending messages to Smart Network in Philippines via Domestic Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 19, 2025 - 00:21 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Smart Network in Philippines via Domestic Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 18, 2025 - 23:34 PST

This incident affected: CARRIER NETWORK (SMS, APAC).