Intermittent Issues to Associate Emergency Address to Phone Numbers

Incident Report for Twilio

Resolved

The incident causing intermittent issues when associate emergency address to phone numbers has been resolved, except for a small number of customers. We are closing this incident and will reach out to these customers individually for further follow-ups.

Posted May 01, 2023 - 13:13 PDT

Update

We are investigating intermittent issues when associate emergency address to phone numbers. Emergency Address is showing as not registered even if the address is validated. We have identified the impacted accounts are we are working on a resolution. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted May 01, 2023 - 11:38 PDT

Update

We are investigating intermittent issues when associate emergency address to phone numbers. Emergency Address is showing as not registered even if the address is validated. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 01, 2023 - 11:36 PDT

Update

We are investigating intermittent issues when associate emergency address to phone numbers. Emergency Address is showing as not registered even if the address is validated. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 01, 2023 - 10:21 PDT

Investigating

Our monitoring systems have detected a potential issue with Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 01, 2023 - 10:08 PDT

This incident affected: DEVELOPER TOOLS (Console) and PHONE NUMBERS.