User Authentication Identity Gateway API High Latency for T-Mobile in United States

Incident Report for Twilio

Resolved

The incident has been resolved and User Authentication Identity Gateway API high latency for T-Mobile in the United States is operating normally.

Posted Apr 14, 2026 - 22:22 PDT

Monitoring

We have observed a recovery in User Authentication Identity Gateway API high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 14, 2026 - 20:21 PDT

Investigating

Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 14, 2026 - 19:18 PDT

This incident affected: CARRIER NETWORK (Lookup SIM Swap).