Outbound SMS Delivery Delays and Failures to Claro Network in Puerto Rico

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to the Claro network in Puerto Rico via a subset of short-code, long-code, and alpha sender numbers. This incident has been resolved.

Posted Nov 12, 2022 - 19:23 PST

Update

We continue to observe recovery in SMS delivery delays when sending messages to Claro network in Puerto Rico via a subset of short-code, long-code, and alpha sender numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 12, 2022 - 17:52 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Claro network in Puerto Rico via a subset of short-code, long-code, and alpha sender numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 12, 2022 - 16:42 PST

Update

We continue to experience outbound SMS delivery delays and failures when sending messages to Claro network in Puerto Rico via a subset of short-code, long-code, and alpha sender numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 12, 2022 - 13:22 PST

Update

We are still experiencing outbound SMS delivery delays and failures when sending messages to Claro network in Puerto Rico via a subset of short-code, long-code, and alpha sender numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 12, 2022 - 11:33 PST

Investigating

We are experiencing outbound SMS delivery delays and failures when sending messages to Claro network in Puerto Rico via a subset of short-code and alpha sender numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Posted Nov 12, 2022 - 10:23 PST

This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America).