Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Outbound SMS Delivery Delays and Failures to Claro Network in Puerto Rico
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS delivery delays when sending messages to the Claro network in Puerto Rico via a subset of short-code, long-code, and alpha sender numbers. This incident has been resolved.
Update
We continue to observe recovery in SMS delivery delays when sending messages to Claro network in Puerto Rico via a subset of short-code, long-code, and alpha sender numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We are observing recovery in SMS delivery delays when sending messages to Claro network in Puerto Rico via a subset of short-code, long-code, and alpha sender numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.
Update
We continue to experience outbound SMS delivery delays and failures when sending messages to Claro network in Puerto Rico via a subset of short-code, long-code, and alpha sender numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Update
We are still experiencing outbound SMS delivery delays and failures when sending messages to Claro network in Puerto Rico via a subset of short-code, long-code, and alpha sender numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are experiencing outbound SMS delivery delays and failures when sending messages to Claro network in Puerto Rico via a subset of short-code and alpha sender numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America).