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Issues related to Twilio’s Software
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      Outbound SMS Delivery Delays and Failures to Claro Network in Puerto Rico
      Incident Report for Twilio
      Resolved
      We are no longer experiencing SMS delivery delays when sending messages to the Claro network in Puerto Rico via a subset of short-code, long-code, and alpha sender numbers. This incident has been resolved.
      Posted Nov 12, 2022 - 19:23 PST
      Update
      We continue to observe recovery in SMS delivery delays when sending messages to Claro network in Puerto Rico via a subset of short-code, long-code, and alpha sender numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Nov 12, 2022 - 17:52 PST
      Monitoring
      We are observing recovery in SMS delivery delays when sending messages to Claro network in Puerto Rico via a subset of short-code, long-code, and alpha sender numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.
      Posted Nov 12, 2022 - 16:42 PST
      Update
      We continue to experience outbound SMS delivery delays and failures when sending messages to Claro network in Puerto Rico via a subset of short-code, long-code, and alpha sender numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Posted Nov 12, 2022 - 13:22 PST
      Update
      We are still experiencing outbound SMS delivery delays and failures when sending messages to Claro network in Puerto Rico via a subset of short-code, long-code, and alpha sender numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Nov 12, 2022 - 11:33 PST
      Investigating
      We are experiencing outbound SMS delivery delays and failures when sending messages to Claro network in Puerto Rico via a subset of short-code and alpha sender numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      Posted Nov 12, 2022 - 10:23 PST
      This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America).