Emergency Services Enablement on Elastic SIP Trunking is Failing

Incident Report for Twilio

Resolved

Enablement of emergency services on phone numbers linked to Elastic SIP Trunks has been resolved. US and Canada phone numbers linked to Elastic SIP Trunks are operating normally at this time.

Posted Mar 15, 2021 - 01:36 PDT

Update

We continue to observe recovery on issues with Enablement of emergency services on US and Canada phone numbers linked to Elastic SIP Trunks and are continuing to monitor the service. We expect to provide another update in 2 hours or as soon as more information is available.

Posted Mar 15, 2021 - 00:43 PDT

Monitoring

We are seeing recovery on issues with Enablement of emergency services on US and Canada phone numbers linked to Elastic SIP Trunks and are continuing to monitor the service. We expect to provide another update in 2 hours or as soon as more information is available.

Posted Mar 14, 2021 - 22:44 PDT

Update

The root cause for the issue Enablement of emergency services on US and Canada phone numbers linked to Elastic SIP Trunks is not working has been identified. This is due to a power outage issue with our vendor. Our engineering team is following up with our vendor and they are working on fixing it. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 14, 2021 - 22:27 PDT

Update

The root cause for the issue Enablement of emergency services on US and Canada phone numbers linked to Elastic SIP Trunks is not working has been identified. This is due to a power outage issue with our vendor. Our engineering team is following up with our vendor and they are working on fixing it. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 14, 2021 - 20:25 PDT

Identified

The root cause for the issue Enablement of emergency services on phone numbers linked to Elastic SIP Trunks is not working has been identified. This is due to a power outage issue with our vendor. Our engineering team is following up with our vendor and they are working on fixing it. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 14, 2021 - 19:25 PDT

Investigating

Enablement of emergency services on phone numbers linked to Elastic SIP Trunks is not working. Our engineering team has escalated to the vendor. Existing phone numbers can continue to make emergency calls. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 14, 2021 - 18:42 PDT

This incident affected: PHONE NUMBERS.