Concatenation Issues for a Subset of Multipart Messages to Telus Canada

Incident Report for Twilio

Resolved

We have fully investigated the issue where a subset of multipart messages sent via short code to Telus in Canada are being delivered but not concatenating correctly, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Sep 15, 2021 - 15:26 PDT

Update

We are investigating an issue where a subset of multipart messages sent via short code to Telus in Canada are being delivered but not concatenating correctly. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 15, 2021 - 15:10 PDT

Investigating

Our monitoring systems have detected a potential issue with concatenation issues with short codes to Telus Canada. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 15, 2021 - 14:45 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).