Customer Accounts Not Upgrading After Successful Payment Processing

Incident Report for Twilio

Resolved

The issues with accounts not upgrading after successful payment processing has been resolved and is operating normally at this time.

Posted Dec 18, 2025 - 19:58 PST

Monitoring

The issues with accounts not upgrading after successful payment processing is now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.

Posted Dec 18, 2025 - 09:40 PST

Update

We are still investigating a service interruption with customer accounts not upgrading after successful payment processing. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Dec 17, 2025 - 23:48 PST

Update

We are still investigating a service interruption with customer accounts not upgrading after successful payment processing. We expect to provide another update in 8 hours or as soon as more information becomes available

Posted Dec 17, 2025 - 15:55 PST

Update

We are still investigating a service interruption with customer accounts not upgrading after successful payment processing. We expect to provide another update in 4 hours or as soon as more information becomes available

Posted Dec 17, 2025 - 11:56 PST

Update

We are still investigating a service interruption with customer accounts not upgrading after successful payment processing. We expect to provide another update in 2 hours or as soon as more information becomes available

Posted Dec 17, 2025 - 10:00 PST

Update

We are investigating a service interruption with customer accounts not upgrading after successful payment processing. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Dec 17, 2025 - 08:42 PST

Investigating

Our monitoring systems have detected a potential issue customer accounts not upgrading after successful payment processing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 17, 2025 - 08:38 PST

This incident affected: TWILIO PLATFORM (Other).