Customer Accounts Not Upgrading After Successful Payment Processing

Incident Report for Twilio

Update

We are still investigating a service interruption with customer accounts not upgrading after successful payment processing. We expect to provide another update in 2 hours or as soon as more information becomes available

Posted Dec 17, 2025 - 10:00 PST

Update

We are investigating a service interruption with customer accounts not upgrading after successful payment processing. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Dec 17, 2025 - 08:42 PST

Investigating

Our monitoring systems have detected a potential issue customer accounts not upgrading after successful payment processing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 17, 2025 - 08:38 PST

This incident affects: TWILIO PLATFORM (Other).