Errors Impacting Multiple Twilio Services

Incident Report for Twilio

Resolved

All services impacted have recovered and are operating as intended. This incident has been resolved.

Posted Jun 13, 2023 - 15:51 PDT

Update

We continue to observe recovery in the previously reported Twilio services. We’re making a correction to our previous communications regarding Flex insights impact. After investigation, we could confirm that Flex Insights wasn’t impacted, but Flex Historical Insights. Thus, Historical data reports for Flex Historical Insights that are currently unavailable during the Twilio impacted services may take some time to be available. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 13, 2023 - 15:12 PDT

Update

We are observing recovery in the previously reported Twilio services. Historical data reports for Flex Historical Insights that are currently unavailable during the Twilio impacted services may take some time to be available. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 13, 2023 - 14:36 PDT

Monitoring

We are observing recovery in the previously reported Twilio services. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 13, 2023 - 14:28 PDT

Update

Our engineering team identified an issue with Flex Insights that is affecting users being unable to sign in to insights, and data being delayed for those that are already logged in. Customers may also experience issues updating existing functions and assets. Customers may see 500 errors when sign up for TOTP within their accounts. Furthermore, customers are unable to register for WhatsApp and the Authy Desktop App is unable to be dowloaded at the moment. Our engineers are actively working to resolve the issue. We expect to provide another update in 30 mins or as soon as more information becomes available.

For customer support assistance, please log in to your Twilio console, and submit a support ticket. Customers may be unable to create support tickets via Sendgrid. Check SendGrid’s status page for more details.

Posted Jun 13, 2023 - 13:46 PDT

Update

Our engineering team identified an issue with Flex Insights that is affecting users being unable to sign in to insights, and data being delayed for those that are already logged in. Customers may experience issues updating existing assets. Customers may see 500 errors in the Twilio console, and not being able to sign up for TOTP. Our engineers are actively working to resolve the issue. We expect to provide another update in 30 mins or as soon as more information becomes available.

For customer support assistance, please log in to your Twilio or Twilio SendGrid account and submit a support ticket.

Posted Jun 13, 2023 - 13:05 PDT

Update

We are experiencing an issue with the Flex Insights and Functions services. Our engineering team is actively working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 13, 2023 - 12:37 PDT

Investigating

We are currently investigating errors impacting multiple Twilio services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

If you're having issues to contact support. For customer support assistance, please log in to your Twilio or Twilio SendGrid account and submit a support ticket.

Posted Jun 13, 2023 - 12:33 PDT

This incident affected: DEVELOPER TOOLS (Console), SERVERLESS (Functions, Assets), FLEX (Flex Application Platform, Flex Insights), ACCOUNT SECURITY (Authy App), and PROGRAMMABLE MESSAGING (WhatsApp Messaging).