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        Unable to Verify Phone Numbers with Twilio via Voice Call

        Incident Report for Twilio

        Resolved

        The issue with verifying phone numbers with Twilio via voice call has been resolved and verifying phone numbers is operating normally at this time.
        Posted Sep 25, 2025 - 14:39 PDT

        Update

        Verifying phone numbers via Voice calls is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Posted Sep 25, 2025 - 12:17 PDT

        Monitoring

        Verifying phone numbers via Voice calls is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Posted Sep 25, 2025 - 10:17 PDT

        Investigating

        We are investigating a service interruption while verifying phone numbers with Twilio via Voice calls. As a workaround, you can still move forward via SMS or by contacting support for manual verification. Our engineers are working to identify a fix for this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Sep 25, 2025 - 09:40 PDT
        This incident affected: TWILIO PLATFORM (Other).