SMS Delivery Delays on a subset of short codes submitted to Cellular One Network in the USA

Incident Report for Twilio

Resolved

We are no longer experiencing delivery delays on SMS for a subset of short codes submitted to Cellular One Network in the USA. This incident has been resolved.

Posted Feb 08, 2021 - 19:17 PST

Monitoring

We are observing successful SMS delivery for a subset of SMS from short codes submitted to Cellular One Network in the USA for the last 75 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 08, 2021 - 17:19 PST

Update

We are still experiencing delivery delays for a subset of SMS from short codes submitted to Cellular One Network in the USA. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 08, 2021 - 13:43 PST

Update

We are still experiencing delivery delays for a subset of SMS from short codes submitted to Cellular One Network in the USA. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 08, 2021 - 11:49 PST

Investigating

We are experiencing delivery delays for a subset of SMS from short codes submitted to Cellular One Network in the USA. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 08, 2021 - 10:52 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).