The issue with synthetic test failures for help.twilio.com has been resolved and the Twilio Help Center is operating normally at this time.
Posted Dec 09, 2023 - 13:25 PST
Monitoring
We are no longer observing synthetic test failures for help.twilio.com and the platform is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Posted Dec 09, 2023 - 12:52 PST
Update
We are continuing to investigate about the synthetic test failing for help.twilio.com. We expect to provide another update in 24 hours or as soon as more information becomes available
Posted Dec 08, 2023 - 21:42 PST
Investigating
Our monitoring systems have detected synthetic test failing for help.twilio.com, but customers can continue to find support articles via search engine. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Dec 08, 2023 - 20:44 PST
This incident affected: TWILIO PLATFORM (Customer Support Center).
