SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in South Africa

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and network subscribers on affected networks in South Africa is operating normally.

Posted Oct 26, 2026 - 22:17 PDT

Monitoring

We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 26, 2026 - 20:15 PDT

Update

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 26, 2026 - 19:40 PDT

Identified

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 26, 2026 - 18:40 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays between a subset of Twilio Long Codes and multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 26, 2026 - 18:34 PDT

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).