Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS delivery delays towards US over Toll-free numbers
      Incident Report for Twilio
      Resolved
      This incident has been resolved.
      Posted Nov 26, 2019 - 19:47 PST
      Monitoring
      We are currently observing message delivery recovery towards Toll-free numbers in the US. Our engineers are working with our carrier partner to monitor the issue. We will provide an update as soon as we have additional information.
      Posted Nov 26, 2019 - 18:51 PST
      Investigating
      We are observing a delivery degradation for SMS sent towards Toll-free numbers in the US. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information
      Posted Nov 26, 2019 - 17:48 PST
      This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).
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