SMS delivery delays towards US over Toll-free numbers

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Nov 26, 2019 - 19:47 PST

Monitoring

We are currently observing message delivery recovery towards Toll-free numbers in the US. Our engineers are working with our carrier partner to monitor the issue. We will provide an update as soon as we have additional information.

Posted Nov 26, 2019 - 18:51 PST

Investigating

We are observing a delivery degradation for SMS sent towards Toll-free numbers in the US. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information

Posted Nov 26, 2019 - 17:48 PST

This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).