MMS Delivery delays to AT&T Network in the US for a subset of shortCodes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to AT&T in the US from a subset of Shortcodes. This incident has been resolved.

Posted Jul 24, 2023 - 18:31 PDT

Update

We are still observing recovery in MMS delivery delays issue when sending messages to AT&T in the US from a subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available

Posted Jul 24, 2023 - 18:21 PDT

Monitoring

We are observing recovery in MMS delivery delays issue when sending messages to AT&T in the US from a subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available

Posted Jul 24, 2023 - 16:17 PDT

Update

We are still experiencing MMS delivery delays issue when sending messages to AT&T in the US from a subset of Shortcodes. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 24, 2023 - 15:09 PDT

Update

We are still experiencing MMS delivery delays issue when sending messages to AT&T in the US from a subset of shortcodes. Our engineers keep working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 24, 2023 - 13:13 PDT

Update

We are experiencing MMS delivery delays when sending messages to AT&T in the US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 24, 2023 - 12:18 PDT

Investigating

Our monitoring systems have detected a potential issue with MMS Delivery Delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 24, 2023 - 12:14 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).